Delivery & Returns

LTC Delivery Terms

For all orders over £75.00 carriage is free. Any orders under this value excluding VAT a carriage charge of £6.50 will apply.

This is a standard next day delivery. If however you require an order quicker than this then we are able to offer a pre 12 and pre 10 delivery service. Please call for prices on these at the time of ordering.

Deliveries to offshore Islands, and overseas will be quoted as and when requested.


LTC Returns Policy

We understand that from time to time you may wish to return a product to us.

We have created this 30 Day returns policy to enable you to return products to us in appropriate circumstances.


Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 30 days following the date of delivery of the product;

(b) the returned product is unused, in its original [unopened] packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;


Returns procedure

In order to take advantage of your rights under this returns policy, you must:

a) notify our customer services team by phone or in writing via email that you wish to return the goods

b) obtain a Returns Authorisation Number before sending the goods back


Exclusions

The following kinds of products may not be returned under this policy:

(a) food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

b) any product that has been ordered in specially or to specific dimensions


Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy but we reserve the right to implement a 20% handling charge to cover the costs of returning the product to us.


Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product;

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